Fido has routed this number to their sales depa...

A Fido customer review by GetHuman user ~Rob from November 14th, 2017

Background on ~Rob's case

GetHuman: ~Rob - can you tell our other Fido customers when your case took place?
~Rob: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Fido, and if so, how?
~Rob: I used the 888-481-3436 number I found for on the GetHuman Fido customer phone number page I was on: Fido Customer Service Phone Number
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common Fido problems)
~Rob: "Update account information" was why I was trying to call.

~Rob's review of Fido customer service

GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: Fido has routed this number to their sales department. They just shut you down if you want to do anything but buy a phone
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
~Rob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a one out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
~Rob: For that I would say two out of five.
GetHuman: And finally- any advice for other Fido customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his Fido customer service problem that occurred on November 12th, 2017.

Fido

2.54 of 5 stars | 6 reviews

~Rob's Fido Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fido, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fido in any way.

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