Fido: Got charged for data add-ons for months on end...
A Fido customer review by GetHuman user ~fidohater from November 18th, 2017
Background on ~fidohater's case
GetHuman: ~fidohater - can you tell our other Fido customers when your case took place?
~fidohater: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows ~fidohater a list of common Fido problems)
~fidohater: "Technical support" was why I was trying to call.
~fidohater's review of Fido customer service
GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fidohater: Got charged for data add-ons for months on end, almost an entire year, when I did not use any. All of the reps were all rude and all told me I had used data and called me a liar. None of the reps were knowledgeable at all. I would not recommend them to anyone, especially now since their plans are dreadful.
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
~fidohater: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fidohater: I'd give them a five out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
~fidohater: For that I would say five out of five.
GetHuman: And finally- any advice for other Fido customers?
~fidohater: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fidohater taken from his Fido customer service problem that occurred on November 11th, 2017.