Fido: called *-***-***-****- pressed * for English bu...
A Fido customer review by GetHuman user GetHuman-332951 from November 20th, 2017
Background on GetHuman-332951's case
GetHuman: GetHuman-332951 - can you tell our other Fido customers when your case took place?
GetHuman-332951: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Fido, and if so, how?
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-332951 a list of common Fido problems)
GetHuman-332951: "Complaint" was why I was trying to call.
GetHuman-332951's review of Fido customer service
GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-332951: called *-***-***-****- pressed * for English but heard in French.called *-***-***-**** for live agent -kept me on line for ** mins -music in the background trying to transfer me to *-***-***-**** so I had to hang up- HORRIBLE SERVICE!!!!
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
GetHuman-332951: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-332951: I'd give them a two out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
GetHuman-332951: For that I would say three out of five.
GetHuman: And finally- any advice for other Fido customers?
GetHuman-332951: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-332951 taken from his Fido customer service problem that occurred on November 16th, 2017.