Fingerhut: I was charged for and shipped * orders and I on...
A Fingerhut customer review by GetHuman user GetHuman-265733 from November 13th, 2017
Background on GetHuman-265733's case
GetHuman: GetHuman-265733 - can you tell our other Fingerhut customers when your case took place?
GetHuman-265733: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-265733 a list of common Fingerhut problems)
GetHuman-265733: "Return an Order" was why I was trying to call.
GetHuman-265733's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-265733: I was charged for and shipped * orders and I only placed * order. I called Fingerhut yesterday and was told that it was taken care of. But Today I received an email that both orders had been shipped. After holding for ** minutes, the agent that I was talking to disconnnected the phone before doing anything. Now I am holding AGAIN.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
GetHuman-265733: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-265733: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
GetHuman-265733: For that I would say two out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
GetHuman-265733: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-265733 taken from his Fingerhut customer service problem that occurred on November 10th, 2017.