Fingerhut: Rep didn't speak English well. I am tired of be...
A Fingerhut customer review by GetHuman user ~Unhappy customer from November 19th, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other Fingerhut customers when your case took place?
~Unhappy customer: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Fingerhut problems)
~Unhappy customer: "Update Account Info" was why I was trying to call.
~Unhappy customer's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: Rep didn't speak English well. I am tired of being harassed * and * times a day for a bill for an order I never recieived. I am call the BBB.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Unhappy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Fingerhut customer service problem that occurred on November 16th, 2017.