Fingerhut: This account in my husbands name was a case of...
A Fingerhut customer review by GetHuman user ~spouse of Timothy from November 14th, 2017
Background on ~spouse of Timothy's case
GetHuman: ~spouse of Timothy - can you tell our other Fingerhut customers when your case took place?
~spouse of Timothy: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~spouse of Timothy a list of common Fingerhut problems)
~spouse of Timothy: "Change order" was why I was trying to call.
~spouse of Timothy's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spouse of Timothy: This account in my husbands name was a case of identity theft, and they are giving me a hard time trying to close the account.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~spouse of Timothy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spouse of Timothy: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~spouse of Timothy: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~spouse of Timothy: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spouse of Timothy taken from his Fingerhut customer service problem that occurred on November 10th, 2017.