Finish Line: I called in regards to a lost receipt, even tho...
A Finish Line customer review by GetHuman user ~nopenope from November 19th, 2017
Background on ~nopenope's case
GetHuman: ~nopenope - can you tell our other Finish Line customers when your case took place?
~nopenope: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Finish Line, and if so, how?
GetHuman: And which of these common Finish Line customer issues best describes the reason you wanted to talk to them?
(Shows ~nopenope a list of common Finish Line problems)
~nopenope: "Returns" was why I was trying to call.
~nopenope's review of Finish Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Finish Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nopenope: I called in regards to a lost receipt, even though they couldn't help me, the CSR was clear and direct and didn't waste my time. I am disappointed in the outcome, but I am fine with the process.
GetHuman: Let's quantify your experience contacting Finish Line. On a scale of 1 to 5, how easy is it go get help on a Finish Line problem?
~nopenope: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nopenope: I'd give them a one out of five on communication.
GetHuman: And what about Finish Line's ability to quickly and effectively address your problem?
~nopenope: For that I would say four out of five.
GetHuman: And finally- any advice for other Finish Line customers?
~nopenope: Call them early in the day or late. Don't forget any personal or account information you might need for Finish Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nopenope taken from his Finish Line customer service problem that occurred on November 12th, 2017.