FinishLine.com: NO ON ANSWERS THE PHONE, SAME HIGH VOLUME MESSA...
A FinishLine.com customer review by GetHuman user ~Renee Walker from November 14th, 2017
Background on ~Renee Walker's case
GetHuman: ~Renee Walker - can you tell our other FinishLine.com customers when your case took place?
~Renee Walker: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to FinishLine.com, and if so, how?
GetHuman: And which of these common FinishLine.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Renee Walker a list of common FinishLine.com problems)
~Renee Walker: "Make a purchase" was why I was trying to call.
~Renee Walker's review of FinishLine.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FinishLine.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Renee Walker: NO ON ANSWERS THE PHONE, SAME HIGH VOLUME MESSAGE, AND THE MUSIC I HORRIBLE! IT PLAYD OVER AND OVER IN MY HEAD ALL DAY! I WANT TO KNOW WHY I HAVE NOT RECEIVED MY PAID ORDER YET?
GetHuman: Let's quantify your experience contacting FinishLine.com. On a scale of 1 to 5, how easy is it go get help on a FinishLine.com problem?
~Renee Walker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Renee Walker: I'd give them a two out of five on communication.
GetHuman: And what about FinishLine.com's ability to quickly and effectively address your problem?
~Renee Walker: For that I would say three out of five.
GetHuman: And finally- any advice for other FinishLine.com customers?
~Renee Walker: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for FinishLine.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Renee Walker taken from his FinishLine.com customer service problem that occurred on November 10th, 2017.