FinishLine.com: Tina Stottman was very helpful. She was the onl...
A FinishLine.com customer review by GetHuman user ~Karen Wilson from November 16th, 2017
Background on ~Karen Wilson's case
GetHuman: ~Karen Wilson - can you tell our other FinishLine.com customers when your case took place?
~Karen Wilson: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to FinishLine.com, and if so, how?
GetHuman: And which of these common FinishLine.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Wilson a list of common FinishLine.com problems)
~Karen Wilson: "Warranty claim" was why I was trying to call.
~Karen Wilson's review of FinishLine.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FinishLine.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Wilson: Tina Stottman was very helpful. She was the only employee that acknowledged me when I came in. There were other employees standing there. I bought a nice pair of reeboks, if it were not for her I probably would have walked out. She works at the Jefferson mall store in Louisville Kentucky.
GetHuman: Let's quantify your experience contacting FinishLine.com. On a scale of 1 to 5, how easy is it go get help on a FinishLine.com problem?
~Karen Wilson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Wilson: I'd give them a three out of five on communication.
GetHuman: And what about FinishLine.com's ability to quickly and effectively address your problem?
~Karen Wilson: For that I would say five out of five.
GetHuman: And finally- any advice for other FinishLine.com customers?
~Karen Wilson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for FinishLine.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Wilson taken from his FinishLine.com customer service problem that occurred on November 8th, 2017.