First Horizon Home Loans: Ive had my loan through them for over ** years...

A First Horizon Home Loans customer review by GetHuman user ~Anonymous from November 9th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other First Horizon Home Loans customers when your case took place?
~Anonymous: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to First Horizon Home Loans, and if so, how?
~Anonymous: I used a help page I found on the GetHuman First Horizon Home Loans customer service contact info page: Contact First Horizon Home Loans Customer Service
GetHuman: And which of these common First Horizon Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common First Horizon Home Loans problems)
~Anonymous: "None of those really matches why I wanted to contact First Horizon Home Loans that day." was why I was trying to contact.

~Anonymous's review of First Horizon Home Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's First Horizon Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Ive had my loan through them for over ** years and they never have done what I requested, or been helpful on the phone. They continually make quote policies instead of provide options, and generally remind you that you owe them money so they can do what ever the f they want.
GetHuman: Let's quantify your experience contacting First Horizon Home Loans. On a scale of 1 to 5, how easy is it go get help on a First Horizon Home Loans problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about First Horizon Home Loans's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other First Horizon Home Loans customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for First Horizon Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his First Horizon Home Loans customer service problem that occurred on November 7th, 2017.

First Horizon Home Loans

2.57 of 5 stars | 3 reviews

~Anonymous's First Horizon Home Loans Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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