First Horizon Home Loans: Representative transferred me to someone else f...
A First Horizon Home Loans customer review by GetHuman user GetHuman-178820 from October 31st, 2017
Background on GetHuman-178820's case
GetHuman: GetHuman-178820 - can you tell our other First Horizon Home Loans customers when your case took place?
GetHuman-178820: Yes I can. It was evening, on October 25th.
GetHuman: Did you reach out to First Horizon Home Loans, and if so, how?
GetHuman: And which of these common First Horizon Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-178820 a list of common First Horizon Home Loans problems)
GetHuman-178820: "None of those really matches why I wanted to contact First Horizon Home Loans that day." was why I was trying to contact.
GetHuman-178820's review of First Horizon Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's First Horizon Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-178820: Representative transferred me to someone else for my state (Florida), where I waited for over * hours before speaking with someone who had to transfer me yet again.
GetHuman: Let's quantify your experience contacting First Horizon Home Loans. On a scale of 1 to 5, how easy is it go get help on a First Horizon Home Loans problem?
GetHuman-178820: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-178820: I'd give them a five out of five on communication.
GetHuman: And what about First Horizon Home Loans's ability to quickly and effectively address your problem?
GetHuman-178820: For that I would say two out of five.
GetHuman: And finally- any advice for other First Horizon Home Loans customers?
GetHuman-178820: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for First Horizon Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-178820 taken from his First Horizon Home Loans customer service problem that occurred on October 25th, 2017.