First Premier Bank: Ive tried calling * diff times, to have a chat...
A First Premier Bank customer review by GetHuman user ~brokawbaby from November 23rd, 2017
Background on ~brokawbaby's case
GetHuman: ~brokawbaby - can you tell our other First Premier Bank customers when your case took place?
~brokawbaby: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to First Premier Bank, and if so, how?
GetHuman: And which of these common First Premier Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~brokawbaby a list of common First Premier Bank problems)
~brokawbaby: "Question" was why I was trying to call.
~brokawbaby's review of First Premier Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's First Premier Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brokawbaby: Ive tried calling * diff times, to have a chat about my bill, and pay,etc. No answer after ** mins. Im not sitting onthe phone any longer but they want to charge me a late fee constantly because they say im late but when i go to pay it i get no answer. Or i get someone that i do not understand because they arent speaking clear enough english.
GetHuman: Let's quantify your experience contacting First Premier Bank. On a scale of 1 to 5, how easy is it go get help on a First Premier Bank problem?
~brokawbaby: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brokawbaby: I'd give them a four out of five on communication.
GetHuman: And what about First Premier Bank's ability to quickly and effectively address your problem?
~brokawbaby: For that I would say five out of five.
GetHuman: And finally- any advice for other First Premier Bank customers?
~brokawbaby: Call them early in the day or late. Don't forget any personal or account information you might need for First Premier Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brokawbaby taken from his First Premier Bank customer service problem that occurred on November 20th, 2017.