FirstEnergy: I have a business they shut off my electric i w...
A FirstEnergy customer review by GetHuman user GetHuman-209417 from October 31st, 2017
Background on GetHuman-209417's case
GetHuman: GetHuman-209417 - can you tell our other FirstEnergy customers when your case took place?
GetHuman-209417: Yeah. It was late at night, on October 27th.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-209417 a list of common FirstEnergy problems)
GetHuman-209417: "Cancel service" was why I was trying to call.
GetHuman-209417's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-209417: I have a business they shut off my electric i went straight down to Moore's hardware store to pay it so i can get it turned back on that was * days ago still no electric i own a bar*restaurant they tell me they can't call the guys out in the field, but i know that's a lie cause they did it before for me this is the worst company i have ever dealt with i told them that my product is going to go bad but they don't seem to care about nothing but getting there money they say it will be on today but they also told me it would be on yesterday lies nothing but lies. it's the ** century and they can't contact the guys in the truck to tell them to turn my power back on this company *****
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
GetHuman-209417: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-209417: I'd give them a three out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
GetHuman-209417: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
GetHuman-209417: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-209417 taken from his FirstEnergy customer service problem that occurred on October 27th, 2017.