FirstEnergy: RIP OFF. For a small apartment I managed to owe...
A FirstEnergy customer review by GetHuman user ~mow84 from November 4th, 2017
Background on ~mow84's case
GetHuman: ~mow84 - can you tell our other FirstEnergy customers when your case took place?
~mow84: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows ~mow84 a list of common FirstEnergy problems)
~mow84: "Complaint" was why I was trying to call.
~mow84's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mow84: RIP OFF. For a small apartment I managed to owe them over *** bucks for two months of use..rarely using the heat. **what a joke, all they did to me was bend me over and empty my pockets.
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
~mow84: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mow84: I'd give them a five out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
~mow84: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
~mow84: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mow84 taken from his FirstEnergy customer service problem that occurred on October 26th, 2017.