FirstEnergy: These people are ridiculous to get ahold of. H...
A FirstEnergy customer review by GetHuman user GetHuman-144052 from November 11th, 2017
Background on GetHuman-144052's case
GetHuman: GetHuman-144052 - can you tell our other FirstEnergy customers when your case took place?
GetHuman-144052: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-144052 a list of common FirstEnergy problems)
GetHuman-144052: "Cancel service" was why I was trying to call.
GetHuman-144052's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-144052: These people are ridiculous to get ahold of. Hire SOME HELP if you can't keep up with the call volume.
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
GetHuman-144052: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-144052: I'd give them a four out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
GetHuman-144052: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
GetHuman-144052: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-144052 taken from his FirstEnergy customer service problem that occurred on November 1st, 2017.