FirstEnergy: This company rips you OFF!!! This winter my ele...
A FirstEnergy customer review by GetHuman user ~amiller from November 4th, 2017
Background on ~amiller's case
GetHuman: ~amiller - can you tell our other FirstEnergy customers when your case took place?
~amiller: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows ~amiller a list of common FirstEnergy problems)
~amiller: "Complaint" was why I was trying to call.
~amiller's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amiller: This company rips you OFF!!! This winter my electric bill jumped up *** dollars and I didnt do ANYTHING different than what I do now. I feel like its b*c of the payment plan, but the lady said that it's b*c of the winter months. We'll see this summer, but I bet you it doesn't go down. Im sorry, but **** a month when I don't do a d*mn thing different, is a complete rip off in my opinion.
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
~amiller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amiller: I'd give them a four out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
~amiller: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
~amiller: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amiller taken from his FirstEnergy customer service problem that occurred on November 1st, 2017.