Fitbit: The agent was wonderful and extremely helpful...

A Fitbit customer review by GetHuman user ~Tam mom from November 23rd, 2017

Background on ~Tam mom's case

GetHuman: ~Tam mom - can you tell our other Fitbit customers when your case took place?
~Tam mom: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Tam mom: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Tam mom a list of common Fitbit problems)
~Tam mom: "Repairs" was why I was trying to call.

~Tam mom's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tam mom: The agent was wonderful and extremely helpful. best customer service I have ever delt with hands down!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Tam mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tam mom: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Tam mom: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Tam mom: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tam mom taken from his Fitbit customer service problem that occurred on November 17th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~Tam mom's Fitbit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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