Florida KidCare: They lose your paperwork and cancel your child...
A Florida KidCare customer review by GetHuman user ~Greg in Tallahassee from November 4th, 2017
Background on ~Greg in Tallahassee's case
GetHuman: ~Greg in Tallahassee - can you tell our other Florida KidCare customers when your case took place?
~Greg in Tallahassee: Sure. It was late at night, on October 26th.
GetHuman: Did you reach out to Florida KidCare, and if so, how?
GetHuman: And which of these common Florida KidCare customer issues best describes the reason you wanted to talk to them?
(Shows ~Greg in Tallahassee a list of common Florida KidCare problems)
~Greg in Tallahassee: "File a report" was why I was trying to call.
~Greg in Tallahassee's review of Florida KidCare customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida KidCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Greg in Tallahassee: They lose your paperwork and cancel your child's insurance. Great insurance, but horrible Customer Service.
GetHuman: Let's quantify your experience contacting Florida KidCare. On a scale of 1 to 5, how easy is it go get help on a Florida KidCare problem?
~Greg in Tallahassee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Greg in Tallahassee: I'd give them a three out of five on communication.
GetHuman: And what about Florida KidCare's ability to quickly and effectively address your problem?
~Greg in Tallahassee: For that I would say five out of five.
GetHuman: And finally- any advice for other Florida KidCare customers?
~Greg in Tallahassee: Call them early in the day or late. Don't forget any personal or account information you might need for Florida KidCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Greg in Tallahassee taken from his Florida KidCare customer service problem that occurred on October 26th, 2017.