Florida KidCare: They lose your paperwork, cancel your child's i...
A Florida KidCare customer review by GetHuman user ~PensacolaMom from November 3rd, 2017
Background on ~PensacolaMom's case
GetHuman: ~PensacolaMom - can you tell our other Florida KidCare customers when your case took place?
~PensacolaMom: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Florida KidCare, and if so, how?
GetHuman: And which of these common Florida KidCare customer issues best describes the reason you wanted to talk to them?
(Shows ~PensacolaMom a list of common Florida KidCare problems)
~PensacolaMom: "Local services" was why I was trying to call.
~PensacolaMom's review of Florida KidCare customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida KidCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PensacolaMom: They lose your paperwork, cancel your child's insurance for ridiculous reasons, and make it nearly impossible to use. Even when you do have coverage * times out of ** they stop covering the medication you need. Horrible, and the worst part is this is the only option for kids who really need it.
GetHuman: Let's quantify your experience contacting Florida KidCare. On a scale of 1 to 5, how easy is it go get help on a Florida KidCare problem?
~PensacolaMom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PensacolaMom: I'd give them a three out of five on communication.
GetHuman: And what about Florida KidCare's ability to quickly and effectively address your problem?
~PensacolaMom: For that I would say five out of five.
GetHuman: And finally- any advice for other Florida KidCare customers?
~PensacolaMom: Call them early in the day or late. Don't forget any personal or account information you might need for Florida KidCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PensacolaMom taken from his Florida KidCare customer service problem that occurred on October 25th, 2017.