Florida Public Utilities: Incompetent employees after a long wait.*Line i...
A Florida Public Utilities customer review by GetHuman user GetHuman-275696 from November 21st, 2017
Background on GetHuman-275696's case
GetHuman: GetHuman-275696 - can you tell our other Florida Public Utilities customers when your case took place?
GetHuman-275696: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Florida Public Utilities, and if so, how?
GetHuman: And which of these common Florida Public Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-275696 a list of common Florida Public Utilities problems)
GetHuman-275696: "Lower my bill" was why I was trying to call.
GetHuman-275696's review of Florida Public Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Public Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-275696: Incompetent employees after a long wait.*Line is blank until they decide to pick up. You think you have been cut off.
GetHuman: Let's quantify your experience contacting Florida Public Utilities. On a scale of 1 to 5, how easy is it go get help on a Florida Public Utilities problem?
GetHuman-275696: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-275696: I'd give them a three out of five on communication.
GetHuman: And what about Florida Public Utilities's ability to quickly and effectively address your problem?
GetHuman-275696: For that I would say four out of five.
GetHuman: And finally- any advice for other Florida Public Utilities customers?
GetHuman-275696: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Public Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-275696 taken from his Florida Public Utilities customer service problem that occurred on November 18th, 2017.