Folgers Coffee: Folgers customer service is horrible, they did...
A Folgers Coffee customer review by GetHuman user ~folgersfailedme from November 24th, 2017
Background on ~folgersfailedme's case
GetHuman: ~folgersfailedme - can you tell our other Folgers Coffee customers when your case took place?
~folgersfailedme: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Folgers Coffee, and if so, how?
GetHuman: And which of these common Folgers Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~folgersfailedme a list of common Folgers Coffee problems)
~folgersfailedme: "Product information" was why I was trying to call.
~folgersfailedme's review of Folgers Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Folgers Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~folgersfailedme: Folgers customer service is horrible, they did not want to compensate mefor the horrible products i bought. Then told me they would send coupons. They never did. Then told me that they couldnt do anything for me. I will never buy their coffee again and will never recommend it to anyone. What a load of ****. Horrible customer service!
GetHuman: Let's quantify your experience contacting Folgers Coffee. On a scale of 1 to 5, how easy is it go get help on a Folgers Coffee problem?
~folgersfailedme: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~folgersfailedme: I'd give them a two out of five on communication.
GetHuman: And what about Folgers Coffee's ability to quickly and effectively address your problem?
~folgersfailedme: For that I would say five out of five.
GetHuman: And finally- any advice for other Folgers Coffee customers?
~folgersfailedme: Call them early in the day or late. Don't forget any personal or account information you might need for Folgers Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~folgersfailedme taken from his Folgers Coffee customer service problem that occurred on November 17th, 2017.