Folgers Coffee: Jason sticklee ********** I called because I fo...
A Folgers Coffee customer review by GetHuman user ~jason from November 17th, 2017
Background on ~jason's case
GetHuman: ~jason - can you tell our other Folgers Coffee customers when your case took place?
~jason: Yes. It was late at night, on November 8th.
GetHuman: Did you reach out to Folgers Coffee, and if so, how?
GetHuman: And which of these common Folgers Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~jason a list of common Folgers Coffee problems)
~jason: "Returns" was why I was trying to call.
~jason's review of Folgers Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Folgers Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jason: Jason sticklee ********** I called because I found a chunk of old wood in my ground coffee I called just after **:** and was told that the offices were closed and call another day.. Then I was hung up on..
GetHuman: Let's quantify your experience contacting Folgers Coffee. On a scale of 1 to 5, how easy is it go get help on a Folgers Coffee problem?
~jason: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jason: I'd give them a one out of five on communication.
GetHuman: And what about Folgers Coffee's ability to quickly and effectively address your problem?
~jason: For that I would say five out of five.
GetHuman: And finally- any advice for other Folgers Coffee customers?
~jason: Call them early in the day or late. Don't forget any personal or account information you might need for Folgers Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jason taken from his Folgers Coffee customer service problem that occurred on November 8th, 2017.