Forever 21: I have been trying to talk to someone for weeks...
A Forever 21 customer review by GetHuman user ~cristina from November 21st, 2017
Background on ~cristina's case
GetHuman: ~cristina - can you tell our other Forever 21 customers when your case took place?
~cristina: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Forever 21, and if so, how?
GetHuman: And which of these common Forever 21 customer issues best describes the reason you wanted to talk to them?
(Shows ~cristina a list of common Forever 21 problems)
~cristina: "Returns" was why I was trying to call.
~cristina's review of Forever 21 customer service
GetHuman: So how would you sum up your experience for GetHuman's Forever 21 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cristina: I have been trying to talk to someone for weeks regarding a issue I had....can not even get a live agent.
GetHuman: Let's quantify your experience contacting Forever 21. On a scale of 1 to 5, how easy is it go get help on a Forever 21 problem?
~cristina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cristina: I'd give them a one out of five on communication.
GetHuman: And what about Forever 21's ability to quickly and effectively address your problem?
~cristina: For that I would say two out of five.
GetHuman: And finally- any advice for other Forever 21 customers?
~cristina: Call them early in the day or late. Don't forget any personal or account information you might need for Forever 21 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cristina taken from his Forever 21 customer service problem that occurred on November 12th, 2017.
Forever 21
1.00 of 5 stars | 9 reviews
~cristina's Forever 21 Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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