Forever 21: They were not able to tell me why my order hadn...
A Forever 21 customer review by GetHuman user GetHuman-163313 from November 17th, 2017
Background on GetHuman-163313's case
GetHuman: GetHuman-163313 - can you tell our other Forever 21 customers when your case took place?
GetHuman-163313: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Forever 21, and if so, how?
GetHuman: And which of these common Forever 21 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163313 a list of common Forever 21 problems)
GetHuman-163313: "Warranty claim" was why I was trying to call.
GetHuman-163313's review of Forever 21 customer service
GetHuman: So how would you sum up your experience for GetHuman's Forever 21 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163313: They were not able to tell me why my order hadn't shipped or give me any explanation. They simply said wait to see if I get an email tomorrow. I have already emailed them * times since I ordered Thursday night and it is now Monday. I still have not received any answers. Very frustrating.
GetHuman: Let's quantify your experience contacting Forever 21. On a scale of 1 to 5, how easy is it go get help on a Forever 21 problem?
GetHuman-163313: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163313: I'd give them a two out of five on communication.
GetHuman: And what about Forever 21's ability to quickly and effectively address your problem?
GetHuman-163313: For that I would say three out of five.
GetHuman: And finally- any advice for other Forever 21 customers?
GetHuman-163313: Call them early in the day or late. Don't forget any personal or account information you might need for Forever 21 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163313 taken from his Forever 21 customer service problem that occurred on November 8th, 2017.
Forever 21
1.00 of 5 stars | 9 reviews
GetHuman-163313's Forever 21 Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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