This is the first time I ordered from fragrance...

A customer review by GetHuman user ~aamro from November 27th, 2017

Background on ~aamro's case

GetHuman: ~aamro - can you tell our other customers when your case took place?
~aamro: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to, and if so, how?
~aamro: I used the 800-727-3867 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~aamro a list of common problems)
~aamro: "Make a purchase" was why I was trying to call.

~aamro's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aamro: This is the first time I ordered from fragrancenet and frankly speaking it was the worst customer services I've ever seen.*I ordered perfumes with the total of ***$ and after * days they canceled my order..!! because they don't ship to SA.*I don't believe them because I say people from my country ordered before and they don't have problem. but because I used free shipping coupon they decided that they don't ship to SA...*Anyway I've contacted them through emails and their responses show how poor their customer services is...!! They are unprofessional and they don't care about customers..!! Ill never do business with such company.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~aamro: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aamro: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~aamro: For that I would say three out of five.
GetHuman: And finally- any advice for other customers?
~aamro: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aamro taken from his customer service problem that occurred on November 21st, 2017.

1.29 of 5 stars | 39 reviews

~aamro's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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