FragranceNet.com: This site is a joke. I waited ** minutes before...
A FragranceNet.com customer review by GetHuman user ~Ginna from November 22nd, 2017
Background on ~Ginna's case
GetHuman: ~Ginna - can you tell our other FragranceNet.com customers when your case took place?
~Ginna: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to FragranceNet.com, and if so, how?
GetHuman: And which of these common FragranceNet.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ginna a list of common FragranceNet.com problems)
~Ginna: "Make a purchase" was why I was trying to call.
~Ginna's review of FragranceNet.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FragranceNet.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ginna: This site is a joke. I waited ** minutes before I spoke to a person and after I explained my concerns she hung up on me. I called back and this customer representative said she would send me a return label to print out and send back my purchase. It was a rip off. Very impolite service.
GetHuman: Let's quantify your experience contacting FragranceNet.com. On a scale of 1 to 5, how easy is it go get help on a FragranceNet.com problem?
~Ginna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ginna: I'd give them a one out of five on communication.
GetHuman: And what about FragranceNet.com's ability to quickly and effectively address your problem?
~Ginna: For that I would say one out of five.
GetHuman: And finally- any advice for other FragranceNet.com customers?
~Ginna: Call them early in the day or late. Don't forget any personal or account information you might need for FragranceNet.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ginna taken from his FragranceNet.com customer service problem that occurred on November 16th, 2017.