FragranceNet.com: responded to multiple emails thinking that Frag...

A FragranceNet.com customer review by GetHuman user ~john from November 25th, 2017

Background on ~john's case

GetHuman: ~john - can you tell our other FragranceNet.com customers when your case took place?
~john: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to FragranceNet.com, and if so, how?
~john: I used the 800-727-3867 number I found for on the GetHuman FragranceNet.com customer phone number page I was on: FragranceNet.com Customer Service Phone Number
GetHuman: And which of these common FragranceNet.com customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common FragranceNet.com problems)
~john: "Track order" was why I was trying to call.

~john's review of FragranceNet.com customer service

GetHuman: So how would you sum up your experience for GetHuman's FragranceNet.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: responded to multiple emails thinking that FragrenceNet was a responsible company. Package ordered never arrived, impossibly long phone wait times(tried several times!) Problem still not solved.
GetHuman: Let's quantify your experience contacting FragranceNet.com. On a scale of 1 to 5, how easy is it go get help on a FragranceNet.com problem?
~john: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a one out of five on communication.
GetHuman: And what about FragranceNet.com's ability to quickly and effectively address your problem?
~john: For that I would say one out of five.
GetHuman: And finally- any advice for other FragranceNet.com customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for FragranceNet.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his FragranceNet.com customer service problem that occurred on November 21st, 2017.

FragranceNet.com

1.29 of 5 stars | 39 reviews

~john's FragranceNet.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FragranceNet.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FragranceNet.com in any way.

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