FreedomVOICE: Poor service, calls drop regulary, bad echoing...
A FreedomVOICE customer review by GetHuman user ~mike from November 7th, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other FreedomVOICE customers when your case took place?
~mike: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to FreedomVOICE, and if so, how?
GetHuman: And which of these common FreedomVOICE customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common FreedomVOICE problems)
~mike: "None of those really matches why I wanted to call FreedomVOICE that day." was why I was trying to call.
~mike's review of FreedomVOICE customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomVOICE customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: Poor service, calls drop regulary, bad echoing on the line, message indicator light on phone doesnt flash for new messages and desk phone doesnt show new message. After support reboots our system, all messages from a week ago finally show up.As per support they know of the issue with the message indicator klight and no fix is in the works yet, that was from the first month, we are know inot the * month and still no fix. Our system has been rebooted over ** times in the last * months with freedom. lost calls, customer complaints, employees complaining the phone system stinks.. we have been asking for a conferance call with the owenr and his VP for the last * weeks, no responses, no phone calls nothing,.,.seems they really dont care aobut the customers..* numerious issues since day one and still no fix. Do your homework before you buy from freedom.
GetHuman: Let's quantify your experience contacting FreedomVOICE. On a scale of 1 to 5, how easy is it go get help on a FreedomVOICE problem?
~mike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a four out of five on communication.
GetHuman: And what about FreedomVOICE's ability to quickly and effectively address your problem?
~mike: For that I would say three out of five.
GetHuman: And finally- any advice for other FreedomVOICE customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomVOICE to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his FreedomVOICE customer service problem that occurred on November 4th, 2017.