Frontier Airlines: complaint
A Frontier Airlines customer review by GetHuman user GetHuman-jsadows from December 1st, 2017
Background on GetHuman-jsadows's case
GetHuman: GetHuman-jsadows - can you tell our other Frontier Airlines customers when your case took place?
GetHuman-jsadows: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jsadows a list of common Frontier Airlines problems)
GetHuman-jsadows: "Refund a Charge" was why I was trying to call.
GetHuman-jsadows's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jsadows: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-jsadows: I have **** miles expiring on ********and they say I have *. What is happening? My last flight was Jan. **,****. These miles should be*good for a year and they say since*April **** they are only good for** months. This was before April.*This is very disgusting. I want*these back or I give up with*Frontier. And to top it off I would*of had another flight in July.*I went online for MKE to MCO*and it said they do not fly there.*I called Frontier and they said*they do not fly to Orlando. This*is not fair.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
GetHuman-jsadows: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jsadows: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
GetHuman-jsadows: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
GetHuman-jsadows: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jsadows taken from his Frontier Airlines customer service problem that occurred on November 22nd, 2017.