Frontier Communications: My whole experience with frontier has been horr...
A Frontier Communications customer review by GetHuman user ~StormyD from November 7th, 2017
Background on ~StormyD's case
GetHuman: ~StormyD - can you tell our other Frontier Communications customers when your case took place?
~StormyD: Sure. It was evening, on November 1st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~StormyD a list of common Frontier Communications problems)
~StormyD: "Technical Support" was why I was trying to call.
~StormyD's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~StormyD: My whole experience with frontier has been horrible. I took part in a promotion to get a "free" laptop The sales rep. not only incorrectly placed order to begin with so my laptop only appeared months after my internet was hooked up. They lied about service being in area of va. I'm moving to in a week so now I'm stuck with huge fees. Never deal with this company again and will loudly encourage others not to as well.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~StormyD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~StormyD: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~StormyD: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~StormyD: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~StormyD taken from his Frontier Communications customer service problem that occurred on November 1st, 2017.