Frontier Communications: No service for six days. Waited all day when th...
A Frontier Communications customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Frontier Communications customers when your case took place?
~Anonymous: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Frontier Communications problems)
~Anonymous: "Change Plan" was why I was trying to call.
~Anonymous's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: No service for six days. Waited all day when they were supposed to come. No show, finally called at *:**pm. Not coming for another two days. Did finally get it fixed. Only explanation was high number of outages. Why? No storms, no wind, no reason. They also make it impossible to get to anyone actually in charge who can do anything other than repeat company policy. Also every time we called we ended up at a call center in another state
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Frontier Communications customer service problem that occurred on November 17th, 2017.