Fye.com: This is not a customer service line this is bac...
A Fye.com customer review by GetHuman user ~Barbara Bond from November 27th, 2017
Background on ~Barbara Bond's case
GetHuman: ~Barbara Bond - can you tell our other Fye.com customers when your case took place?
~Barbara Bond: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Fye.com, and if so, how?
GetHuman: And which of these common Fye.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Bond a list of common Fye.com problems)
~Barbara Bond: "Complaint" was why I was trying to call.
~Barbara Bond's review of Fye.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fye.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Bond: This is not a customer service line this is backstage pass for VIP members. Could not help us with the status of our order.
GetHuman: Let's quantify your experience contacting Fye.com. On a scale of 1 to 5, how easy is it go get help on a Fye.com problem?
~Barbara Bond: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Bond: I'd give them a one out of five on communication.
GetHuman: And what about Fye.com's ability to quickly and effectively address your problem?
~Barbara Bond: For that I would say one out of five.
GetHuman: And finally- any advice for other Fye.com customers?
~Barbara Bond: Call them early in the day or late. Don't forget any personal or account information you might need for Fye.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Bond taken from his Fye.com customer service problem that occurred on November 18th, 2017.