GE Consumer Relations: I was sent a service man NOV. ** who told me th...
A GE Consumer Relations customer review by GetHuman user ~diane from November 8th, 2017
Background on ~diane's case
GetHuman: ~diane - can you tell our other GE Consumer Relations customers when your case took place?
~diane: Yup. It was morning, on October 31st.
GetHuman: Did you reach out to GE Consumer Relations, and if so, how?
GetHuman: And which of these common GE Consumer Relations customer issues best describes the reason you wanted to talk to them?
(Shows ~diane a list of common GE Consumer Relations problems)
~diane: "Repairs" was why I was trying to call.
~diane's review of GE Consumer Relations customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Consumer Relations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~diane: I was sent a service man NOV. ** who told me that it is normal for my oven heat to droop from *** to *** and sometimes to ***. Where in the manual dose ti tell me this? Where do I find information that I must wait **min after the stove is up to ***? Why wouldn't the service man **** ** **** let me show him what my stove is doing? Why didnt a different service man come today as I was told ********. Why don't you have a service department that wants to help? I want my money back and for you to get a stove that can't maintain temputure. YOUR service man says it is working as it s
GetHuman: Let's quantify your experience contacting GE Consumer Relations. On a scale of 1 to 5, how easy is it go get help on a GE Consumer Relations problem?
~diane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~diane: I'd give them a three out of five on communication.
GetHuman: And what about GE Consumer Relations's ability to quickly and effectively address your problem?
~diane: For that I would say two out of five.
GetHuman: And finally- any advice for other GE Consumer Relations customers?
~diane: Call them early in the day or late. Don't forget any personal or account information you might need for GE Consumer Relations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~diane taken from his GE Consumer Relations customer service problem that occurred on October 31st, 2017.