GE Money Bank: Called Feb.* requesting lower interest rate. Wa...
A GE Money Bank customer review by GetHuman user ~GE Hater from November 4th, 2017
Background on ~GE Hater's case
GetHuman: ~GE Hater - can you tell our other GE Money Bank customers when your case took place?
~GE Hater: Yes I can. It was evening, on October 27th.
GetHuman: Did you reach out to GE Money Bank, and if so, how?
GetHuman: And which of these common GE Money Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~GE Hater a list of common GE Money Bank problems)
~GE Hater: "Question" was why I was trying to call.
~GE Hater's review of GE Money Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Money Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GE Hater: Called Feb.* requesting lower interest rate. Was told it would be lowered *%. Today I called and the two arrogant reps I spoke with said that was impossible, but they did have a record that I had called Feb.*. Incredibly horrible customer relations and service.
GetHuman: Let's quantify your experience contacting GE Money Bank. On a scale of 1 to 5, how easy is it go get help on a GE Money Bank problem?
~GE Hater: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GE Hater: I'd give them a three out of five on communication.
GetHuman: And what about GE Money Bank's ability to quickly and effectively address your problem?
~GE Hater: For that I would say two out of five.
GetHuman: And finally- any advice for other GE Money Bank customers?
~GE Hater: Call them early in the day or late. Don't forget any personal or account information you might need for GE Money Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GE Hater taken from his GE Money Bank customer service problem that occurred on October 27th, 2017.