GE Money Bank: Called and was put on hold. Talked to a person...
A GE Money Bank customer review by GetHuman user ~bad customer service from November 17th, 2017
Background on ~bad customer service's case
GetHuman: ~bad customer service - can you tell our other GE Money Bank customers when your case took place?
~bad customer service: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to GE Money Bank, and if so, how?
GetHuman: And which of these common GE Money Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~bad customer service a list of common GE Money Bank problems)
~bad customer service: "Setup an account" was why I was trying to call.
~bad customer service's review of GE Money Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Money Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bad customer service: Called and was put on hold. Talked to a person who could not help me with a consumer LOAN and was sent to their credit card department. Waited on line for an individual for another * minutes and was told had wrong department. Was transferred again to the loan department and was put on hold for another *-** minutes. Had to explain everything again. Was eventually put thru to someone who could help me. I will NEVER go thru GEMoney Bank for another loan.
GetHuman: Let's quantify your experience contacting GE Money Bank. On a scale of 1 to 5, how easy is it go get help on a GE Money Bank problem?
~bad customer service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bad customer service: I'd give them a four out of five on communication.
GetHuman: And what about GE Money Bank's ability to quickly and effectively address your problem?
~bad customer service: For that I would say one out of five.
GetHuman: And finally- any advice for other GE Money Bank customers?
~bad customer service: Call them early in the day or late. Don't forget any personal or account information you might need for GE Money Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bad customer service taken from his GE Money Bank customer service problem that occurred on November 10th, 2017.