GE Money Bank: I didn't call them, they called me. It was an I...
A GE Money Bank customer review by GetHuman user ~BigRed84 from November 8th, 2017
Background on ~BigRed84's case
GetHuman: ~BigRed84 - can you tell our other GE Money Bank customers when your case took place?
~BigRed84: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to GE Money Bank, and if so, how?
GetHuman: And which of these common GE Money Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~BigRed84 a list of common GE Money Bank problems)
~BigRed84: "Complaint" was why I was trying to call.
~BigRed84's review of GE Money Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Money Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BigRed84: I didn't call them, they called me. It was an Indian woman with a VERY heavy accent. I could NOT understand her at all. She kept trying to get me to schedule a payment over the phone with my checking account number. I tried telling her I didn't mind paying the late fee and wanted to do it myself. She would not take "no" for an answer, so I hung up. I also hate how their website only gives the *** number as a way to contact them. I want to speak with an American, and that's not going to happen if I call the number. Total BS.
GetHuman: Let's quantify your experience contacting GE Money Bank. On a scale of 1 to 5, how easy is it go get help on a GE Money Bank problem?
~BigRed84: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BigRed84: I'd give them a four out of five on communication.
GetHuman: And what about GE Money Bank's ability to quickly and effectively address your problem?
~BigRed84: For that I would say one out of five.
GetHuman: And finally- any advice for other GE Money Bank customers?
~BigRed84: Call them early in the day or late. Don't forget any personal or account information you might need for GE Money Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BigRed84 taken from his GE Money Bank customer service problem that occurred on November 6th, 2017.