GMAC: Does not honor Gm Roadside Assistance. Did not...

A GMAC customer review by GetHuman user ~Laurette Wilton from November 21st, 2017

Background on ~Laurette Wilton's case

GetHuman: ~Laurette Wilton - can you tell our other GMAC customers when your case took place?
~Laurette Wilton: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to GMAC, and if so, how?
~Laurette Wilton: I used the 800-200-4622 number I found for on the GetHuman GMAC customer phone number page I was on: GMAC Customer Service Phone Number
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Laurette Wilton a list of common GMAC problems)
~Laurette Wilton: "Recall" was why I was trying to call.

~Laurette Wilton's review of GMAC customer service

GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laurette Wilton: Does not honor Gm Roadside Assistance. Did not know anything about Gm. Kept saying this is Ally or however it is spelled.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~Laurette Wilton: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laurette Wilton: I'd give them a five out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~Laurette Wilton: For that I would say four out of five.
GetHuman: And finally- any advice for other GMAC customers?
~Laurette Wilton: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laurette Wilton taken from his GMAC customer service problem that occurred on November 13th, 2017.

GMAC

4.00 of 5 stars | 42 reviews

~Laurette Wilton's GMAC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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