GMAC: Individuals are programmed for the usual respon...
A GMAC customer review by GetHuman user ~Homeowner from November 5th, 2017
Background on ~Homeowner's case
GetHuman: ~Homeowner - can you tell our other GMAC customers when your case took place?
~Homeowner: Sure. It was morning, on October 27th.
GetHuman: Did you reach out to GMAC, and if so, how?
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Homeowner a list of common GMAC problems)
~Homeowner: "Recall" was why I was trying to call.
~Homeowner's review of GMAC customer service
GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Homeowner: Individuals are programmed for the usual responses. They do not have the training to deviate much from their script.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~Homeowner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Homeowner: I'd give them a three out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~Homeowner: For that I would say two out of five.
GetHuman: And finally- any advice for other GMAC customers?
~Homeowner: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Homeowner taken from his GMAC customer service problem that occurred on October 27th, 2017.