the name of the company is not GMAC any longer...
A GMAC customer review by GetHuman user GetHuman-314781 from November 23rd, 2017
Background on GetHuman-314781's case
GetHuman: GetHuman-314781 - can you tell our other GMAC customers when your case took place?
GetHuman-314781: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to GMAC, and if so, how?
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314781 a list of common GMAC problems)
GetHuman-314781: "Repairs" was why I was trying to call.
GetHuman-314781's review of GMAC customer service
GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314781: the name of the company is not GMAC any longer but they know what i was talking about. it took a little longer because the system was updating but they took my info and they will fax the lien info to me.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
GetHuman-314781: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314781: I'd give them a three out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
GetHuman-314781: For that I would say two out of five.
GetHuman: And finally- any advice for other GMAC customers?
GetHuman-314781: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314781 taken from his GMAC customer service problem that occurred on November 13th, 2017.