GMAC: I am a recipient of an auto accident by one of...
A GMAC customer review by GetHuman user ~JKramer328 from November 28th, 2017
Background on ~JKramer328's case
GetHuman: ~JKramer328 - can you tell our other GMAC customers when your case took place?
~JKramer328: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to GMAC, and if so, how?
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~JKramer328 a list of common GMAC problems)
~JKramer328: "Repairs" was why I was trying to call.
~JKramer328's review of GMAC customer service
GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JKramer328: I am a recipient of an auto accident by one of the SMAC LEASING. The person hit my vehicle and I am STILL trying to get help. No rental car no agent, no ** hour service even though I have a check from their insurance company.I an SO GLAD I DO NOT have an auto policy with them.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~JKramer328: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JKramer328: I'd give them a five out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~JKramer328: For that I would say two out of five.
GetHuman: And finally- any advice for other GMAC customers?
~JKramer328: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JKramer328 taken from his GMAC customer service problem that occurred on November 19th, 2017.