GMAC: Still waiting on the phone after ** minutes! W...
A GMAC customer review by GetHuman user ~scmincks from November 8th, 2017
Background on ~scmincks's case
GetHuman: ~scmincks - can you tell our other GMAC customers when your case took place?
~scmincks: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to GMAC, and if so, how?
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~scmincks a list of common GMAC problems)
~scmincks: "Where to buy" was why I was trying to call.
~scmincks's review of GMAC customer service
GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scmincks: Still waiting on the phone after ** minutes! Who has this kind of time to listen to the stupid message..."Thanks for waiting...we'll be with you as soon as possible". This service ***** Big Time!!!!
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~scmincks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scmincks: I'd give them a three out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~scmincks: For that I would say two out of five.
GetHuman: And finally- any advice for other GMAC customers?
~scmincks: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scmincks taken from his GMAC customer service problem that occurred on October 31st, 2017.