GMAC: Gene Messer Chevrolet never called me back on t...

A GMAC customer review by GetHuman user ~lruiz from November 22nd, 2017

Background on ~lruiz's case

GetHuman: ~lruiz - can you tell our other GMAC customers when your case took place?
~lruiz: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to GMAC, and if so, how?
~lruiz: I used the 800-200-4622 number I found for on the GetHuman GMAC customer phone number page I was on: GMAC Customer Service Phone Number
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~lruiz a list of common GMAC problems)
~lruiz: "Lien Release Letter" was why I was trying to call.

~lruiz's review of GMAC customer service

GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lruiz: Gene Messer Chevrolet never called me back on the recall appt. I had for my **** Cruze. I followed all the instructions given to me and they did not come through. I have had other bad experiences with their service. I went to another dealer and they took care of the recall. I have bought several gmac autos and will think about it when ready to buy another vehicle.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~lruiz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lruiz: I'd give them a five out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~lruiz: For that I would say four out of five.
GetHuman: And finally- any advice for other GMAC customers?
~lruiz: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lruiz taken from his GMAC customer service problem that occurred on November 19th, 2017.


4.00 of 5 stars | 42 reviews

~lruiz's GMAC Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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