GMAC: Could barely understand the rep. It was obviou...

A GMAC customer review by GetHuman user ~Homeowner from November 6th, 2017

Background on ~Homeowner's case

GetHuman: ~Homeowner - can you tell our other GMAC customers when your case took place?
~Homeowner: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to GMAC, and if so, how?
~Homeowner: I used the 800-200-4622 number I found for on the GetHuman GMAC customer phone number page I was on: GMAC Customer Service Phone Number
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Homeowner a list of common GMAC problems)
~Homeowner: "Recall" was why I was trying to call.

~Homeowner's review of GMAC customer service

GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Homeowner: Could barely understand the rep. It was obvious they had no education whatsoever. Their solution to my question was to sign a quit-claim deed to remove a name from the loan, which is illegal.
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
~Homeowner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Homeowner: I'd give them a five out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
~Homeowner: For that I would say four out of five.
GetHuman: And finally- any advice for other GMAC customers?
~Homeowner: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Homeowner taken from his GMAC customer service problem that occurred on November 5th, 2017.


4.00 of 5 stars | 42 reviews

~Homeowner's GMAC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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