Got locked out of GMAC online payment website a...
A GMAC customer review by GetHuman user GetHuman-243981 from October 30th, 2017
Background on GetHuman-243981's case
GetHuman: GetHuman-243981 - can you tell our other GMAC customers when your case took place?
GetHuman-243981: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to GMAC, and if so, how?
GetHuman: And which of these common GMAC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243981 a list of common GMAC problems)
GetHuman-243981: "Lien Release Letter" was why I was trying to call.
GetHuman-243981's review of GMAC customer service
GetHuman: So how would you sum up your experience for GetHuman's GMAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243981: Got locked out of GMAC online payment website and have called * times and still waiting for someone to call me back and unlock my acct to make a payment online. Can not understand OVERSEAS customer rep. This is one of the most frustrating experiences ever of trying to make a payment online. Horrofic lack of customer service. Can not find anyone that can correct or assist in correcting this problem and no other contact numbers other than overseas Customer service dept. GMAC should be ashamed and embrassed by this so called Customer Service Dept they have outsourced out of this country!!!!!!!!
GetHuman: Let's quantify your experience contacting GMAC. On a scale of 1 to 5, how easy is it go get help on a GMAC problem?
GetHuman-243981: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243981: I'd give them a five out of five on communication.
GetHuman: And what about GMAC's ability to quickly and effectively address your problem?
GetHuman-243981: For that I would say five out of five.
GetHuman: And finally- any advice for other GMAC customers?
GetHuman-243981: Call them early in the day or late. Don't forget any personal or account information you might need for GMAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243981 taken from his GMAC customer service problem that occurred on October 28th, 2017.