GameFly: This is the last communication to them on my pa...
A GameFly customer review by GetHuman user ~dalmar6677 from November 13th, 2017
Background on ~dalmar6677's case
GetHuman: ~dalmar6677 - can you tell our other GameFly customers when your case took place?
~dalmar6677: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to GameFly, and if so, how?
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~dalmar6677 a list of common GameFly problems)
~dalmar6677: "Make a purchase" was why I was trying to call.
~dalmar6677's review of GameFly customer service
GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dalmar6677: This is the last communication to them on my part:Your service is the worst I have ever encountered! I tried to use the * credit and got message no such code. I calle your *** number and after waiting ** miuntes the agent hung up on me. I have never been treated as bad as I have been by your customer service has treated me. I am not a liar and I dont appreciated being passed off by trinkets. The web site that I got your coupon code is the most heavily used site on the net. The coupon code was used the sme day(a mere * hours eaerlier) with success by a fellow member. I am so tired of the customer service that is being shoved down our throats, ie I cant do this I cant do that, what kind of company are you running? My father God rest his soul was a manager for Kmart for thirtty years before he died and he always said the customer is always right. Besides that I work full time and last year I worked part time for Best buy, I would have been fired on the sport if I had treated one of my
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~dalmar6677: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dalmar6677: I'd give them a three out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~dalmar6677: For that I would say five out of five.
GetHuman: And finally- any advice for other GameFly customers?
~dalmar6677: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dalmar6677 taken from his GameFly customer service problem that occurred on November 12th, 2017.