Gannett Co.: Transferred twice then given another number and...

A Gannett Co. customer review by GetHuman user GetHuman-282428 from November 26th, 2017

Background on GetHuman-282428's case

GetHuman: GetHuman-282428 - can you tell our other Gannett Co. customers when your case took place?
GetHuman-282428: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Gannett Co., and if so, how?
GetHuman-282428: I used the 703-854-6000 number I found for on the GetHuman Gannett Co. customer phone number page I was on: Gannett Co. Customer Service Phone Number
GetHuman: And which of these common Gannett Co. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-282428 a list of common Gannett Co. problems)
GetHuman-282428: "Update account information" was why I was trying to call.

GetHuman-282428's review of Gannett Co. customer service

GetHuman: So how would you sum up your experience for GetHuman's Gannett Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-282428: Transferred twice then given another number and have been on hold for ** min. and still no one has answered. They will lose a customer.
GetHuman: Let's quantify your experience contacting Gannett Co.. On a scale of 1 to 5, how easy is it go get help on a Gannett Co. problem?
GetHuman-282428: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-282428: I'd give them a one out of five on communication.
GetHuman: And what about Gannett Co.'s ability to quickly and effectively address your problem?
GetHuman-282428: For that I would say five out of five.
GetHuman: And finally- any advice for other Gannett Co. customers?
GetHuman-282428: Call them early in the day or late. Don't forget any personal or account information you might need for Gannett Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-282428 taken from his Gannett Co. customer service problem that occurred on November 21st, 2017.

Gannett Co.

1.67 of 5 stars | 15 reviews

GetHuman-282428's Gannett Co. Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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