Gannett Co.: called twice so far.....was charged **.** for a...

A Gannett Co. customer review by GetHuman user ~ROBBERY VICTIM from November 27th, 2017

Background on ~ROBBERY VICTIM's case

GetHuman: ~ROBBERY VICTIM - can you tell our other Gannett Co. customers when your case took place?
~ROBBERY VICTIM: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Gannett Co., and if so, how?
~ROBBERY VICTIM: I used the 703-854-6000 number I found for on the GetHuman Gannett Co. customer phone number page I was on: Gannett Co. Customer Service Phone Number
GetHuman: And which of these common Gannett Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~ROBBERY VICTIM a list of common Gannett Co. problems)
~ROBBERY VICTIM: "Overcharge/Strange charge" was why I was trying to call.

~ROBBERY VICTIM's review of Gannett Co. customer service

GetHuman: So how would you sum up your experience for GetHuman's Gannett Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ROBBERY VICTIM: called twice so far.....was charged **.** for a subscription I was quoted as being **.**??????? not happy!!!!! ROBBED!!!!!
GetHuman: Let's quantify your experience contacting Gannett Co.. On a scale of 1 to 5, how easy is it go get help on a Gannett Co. problem?
~ROBBERY VICTIM: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ROBBERY VICTIM: I'd give them a four out of five on communication.
GetHuman: And what about Gannett Co.'s ability to quickly and effectively address your problem?
~ROBBERY VICTIM: For that I would say five out of five.
GetHuman: And finally- any advice for other Gannett Co. customers?
~ROBBERY VICTIM: Call them early in the day or late. Don't forget any personal or account information you might need for Gannett Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ROBBERY VICTIM taken from his Gannett Co. customer service problem that occurred on November 22nd, 2017.

Gannett Co.

1.67 of 5 stars | 15 reviews

~ROBBERY VICTIM's Gannett Co. Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Gannett Co., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Gannett Co. in any way.

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