Gannett Co.: their automated hold line said the hold time wo...
A Gannett Co. customer review by GetHuman user ~unhappy from November 25th, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Gannett Co. customers when your case took place?
~unhappy: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Gannett Co., and if so, how?
GetHuman: And which of these common Gannett Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Gannett Co. problems)
~unhappy: "Complaint" was why I was trying to call.
~unhappy's review of Gannett Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Gannett Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: their automated hold line said the hold time would be over ** minutes. It was double that on a Monday mid-day. They had promised to cancel the subscription but instead they continued to bill it as an online subscription that was not authorized.
GetHuman: Let's quantify your experience contacting Gannett Co.. On a scale of 1 to 5, how easy is it go get help on a Gannett Co. problem?
~unhappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a two out of five on communication.
GetHuman: And what about Gannett Co.'s ability to quickly and effectively address your problem?
~unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Gannett Co. customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Gannett Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Gannett Co. customer service problem that occurred on November 21st, 2017.