Geek Squad: Over a period of * - ** months, I have tried to...
A Geek Squad customer review by GetHuman user GetHuman-243400 from November 20th, 2017
Background on GetHuman-243400's case
GetHuman: GetHuman-243400 - can you tell our other Geek Squad customers when your case took place?
GetHuman-243400: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243400 a list of common Geek Squad problems)
GetHuman-243400: "Track an Order" was why I was trying to call.
GetHuman-243400's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243400: Over a period of * - ** months, I have tried to get a faulty computer, purchased from Best Buy, put in working order. This started from shortly after it was purchased. It has been returned to the store * times. I don't believe they intend to make it right. I will take it back for a *rd time to be sent away? and it will be returned to me again with no guarantee as before. I am not willing to do this again. Thank you. I am one frustrated customer. Ruby Brown
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
GetHuman-243400: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243400: I'd give them a one out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
GetHuman-243400: For that I would say four out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
GetHuman-243400: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243400 taken from his Geek Squad customer service problem that occurred on November 15th, 2017.