Geeks On Site: Buyer beware! I don't know why this site has no...

A Geeks On Site customer review by GetHuman user ~Cuddlebare from November 6th, 2017

Background on ~Cuddlebare's case

GetHuman: ~Cuddlebare - can you tell our other Geeks On Site customers when your case took place?
~Cuddlebare: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Geeks On Site, and if so, how?
~Cuddlebare: I used the 888-360-4335 number I found for on the GetHuman Geeks On Site customer phone number page I was on: Geeks On Site Customer Service Phone Number
GetHuman: And which of these common Geeks On Site customer issues best describes the reason you wanted to talk to them?
(Shows ~Cuddlebare a list of common Geeks On Site problems)
~Cuddlebare: "None of those really matches why I wanted to call Geeks On Site that day." was why I was trying to call.

~Cuddlebare's review of Geeks On Site customer service

GetHuman: So how would you sum up your experience for GetHuman's Geeks On Site customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cuddlebare: Buyer beware! I don't know why this site has no complaints there are tons of them online. They don't listen, they have destroyed two computers one was my original and then I bought a brand new one fresh off the shelf and they screwed it all up. I had their tech come out and he even said the company was awful. Their onsite service is $**.** an hour after they ***** up your computer. Do not allow them to put AWG on your computer. I am filing a lawsuit. The company you get online is in Miami, but they are actually based in Maryland. Do your own search and see for yourself.
GetHuman: Let's quantify your experience contacting Geeks On Site. On a scale of 1 to 5, how easy is it go get help on a Geeks On Site problem?
~Cuddlebare: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cuddlebare: I'd give them a one out of five on communication.
GetHuman: And what about Geeks On Site's ability to quickly and effectively address your problem?
~Cuddlebare: For that I would say one out of five.
GetHuman: And finally- any advice for other Geeks On Site customers?
~Cuddlebare: Call them early in the day or late. Don't forget any personal or account information you might need for Geeks On Site to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cuddlebare taken from his Geeks On Site customer service problem that occurred on November 3rd, 2017.

Geeks On Site

2.14 of 5 stars | 2 reviews

~Cuddlebare's Geeks On Site Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Geeks On Site, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Geeks On Site in any way.

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